Shipping, returns & refunds

Shipping

I ship everywhere except the UK and Europe. (Unfortunately, country-specific tax rules put in place during the pandemic are not workable for me as a solo person business.)

I pack, ship, and take orders to the post office once a week. The specific day varies, but it can take up to 4-5 days for your order to ship. This helps me batch organize my work, as well as manage my family's risk of Covid-19 exposure.

Returns, shipping errors & exchanges

I want you to be completely delighted with your purchase. If you are not, please contact me within 30 days of receiving your order, and I'll do my best to make it right. Mistakes can happen, and please know that I am well-known for my superior customer service.

Refunds

I am not able to offer cash refunds at this time. If you need to return something, you may do so within 30 days for store credit, with the exception of pre-orders. For all pre-orders, if I have not yet ordered supplies to make your item, you may have a full refund. If I have ordered supplies, you may have a 50% refund and 50% store credit.

policies updated December 2022